Service please - emails not replied


I’ve sent two emails and haven’t got a reply yet. Please advise.
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Hey Shmendrik,

Thanks for your email.

I’ve just checked the system and can confirm we’ve received an email at 5:48pm yesterday. I can also confirm we’ve also received your email from 10 minutes ago.

I’ve forwarded your email on to the team who knows all the details required in the form.

If there is anything else I can do to assist you, please don’t hesitate to get in contact.